patient portal
Patient Portal

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Boston PainCare Patient Portal Frequently Asked Questions

What is a Patient Portal?
Our Boston PainCare Patient Portal is a safe and secure website that will allow patients to access certain parts of their medical records. The Patient Portal is accessible using computers, tablets, and smartphones.

How secure is my medical information?
Your health information is private, secure and protected. Patient Portals have privacy and security safeguards in place to protect your health information. To ensure your private health information is safe from unauthorized access, Patient Portals are hosted on a secure connection and accessed via an encrypted, password-protected logon. Our Patient Portal also has an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when.

Is there a cost to access the Patient Portal?
No. Account creation and registration are free.

Can I ask emergency-related questions via the Patient Portal?
No, the Patient Portal is not to be used for emergency-related health care issues. If you are experiencing a health care emergency, call 911, or visit the nearest emergency room.

How do I send my office a new message from the Portal?
You can send a secure message through the “Ask a Question” link on the home page or the “Messages” tab on the left of the screen.

Creating a Patient Portal Account
During your visit, we will send you an email with a link and instructions to complete your enrollment.

Forgotten Password
If you’ve forgotten your password, go to the logon page and click on “I forgot my user name and/or password”.