Patient Portal Frequently Asked Questions

Boston PainCare Patient Portal Frequently Asked Questions

What is a Patient Portal?

Our Boston PainCare Patient Portal is a safe and secure website that will allow patients to access certain parts of their medical records. The Patient Portal is accessible using computers, tablets, and smart phones.

How secure is my medical information?

Your health information is private, secure and protected. Patient Portals have privacy and security safeguards in place to protect your health information. To ensure your private health information is safe from unauthorized access, Patient Portals are hosted on a secure connection and accessed via an encrypted, password-protected logon. Our Patient Portal also has an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when.

Is there a cost to access the Patient Portal?

No. Account creation and registration are free.

Can I ask emergency-related questions via the Patient Portal?

No, the Patient Portal is not to be used for emergency-related health care issues. If you are experiencing a health care emergency, call 911, or visit the nearest emergency room.

How do I send my office a new message from my inbox on the Portal?

You can send a secure message through the “Compose a new message” link on the home page or the “Mail” tab on the top of the screen. You can select to send a Medical or Billing question.

Creating a Patient Portal Account

During your visit, we will provide and Enrollment Token and instructions that you can use to complete your enrollment.

Passwords and PINs

If you’ve forgotten your password or PIN, go to the logon page and click on “Need help with your user name and password”.

NCQA CertifiedThe Token I received for my account has expired or I misplace the Token that the office gave me. How do I obtain a new Token?

Call our office to request a new Token. You will be asked a few security questions so we can verify your identity.

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